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RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.

Did you know?

  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality Advance Auto Parts auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as Advance Auto Parts auto parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by Advance Auto Parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • World Pac
  • ALL-DATA
  • STS Turbo
  • Car Care Aware

Testimonials

  • I am a owner of a Buick that is 14 years old . This car has a great running engine, but the brakes and suspension not so good. I brought my car to several automotive centers, Sears being one of them. The money I paid at Sears for just front brakes was outrageous and to add insult to injury they let me drive out with two very bad tires. I had no knowledge they could blow out at anytime. Most of all when they addressed the biggest problem, I said to my husband maybe we should buy a new car. So through word of mouth my husband was told about Service Plus on Lakeview Ave in Dracut . A friend suggest I go there, because they are very good. When I brought my car to Service Plus, they where very professional. They gave me a free estimate and offered me a free car for the day while they repaired my car. Heck, they even fixed a problem from the work done previously at sears and saved me hundreds of $$$$. I am a big fan of Service Plus now. My car rides so good. I will go to them always in the future. I am grateful that I can count on Service Plus to be honest and do a professional and competent job. You can't say that about to many companies now a days. Bravo and well done.
    -Gloria H.

  • I have been a customer at Service Plus for over eight years. I have also recommended Service Plus to others over the years. "Service Plus" is the correct name for this automotive center because that is exactly how Steve and Greg and their other workers treat customers...they provide service plus! I have very little knowledge of car problems so I rely on their expertise and honesty and I have never been disappointed. They make the repairs that they say they will make and charge you what they say they will charge you. They complete the work when they say they will and are very helpful for emergency type problems. They are respectful of their customer's time and money and I would highly recommend them to anyone.
    -Pauline L. - Dracut, MA

  • Have used them many times over the years. They are all always friendly, professional and honest. I recommend Service Plus to all my friends!
    -Anonymous

  • Long-time customer! Always honest, friendly and reasonable. They know how to treat their customers and keep them happy. We recommend Service Plus to all of our friends.
    -Carrie Ladebauche

  • Took my truck there (really old and time for a new one) but they were incredibly nice and very professional and they fixed my truck the very next day. This is hands down the greatest shop in Massachusettes, As im writing this my truck is being looked at by them for another issue. To make a long story short these guys are fantastic and everybody should bring there vehicles there!!!!
    -Brandon L.

  • I've been going to Service Plus since I started driving, introduced to Steve and Greg by my father who swore by them sine they opened. I refuse to go to any other mechanic because you simply cant beat the kindness and honesty they offer.
    -Justin B.

  • Just left Service Plus with the peace of mind that my car is in good hands! I have been a long-time customer and have never been let down. Went there today with a laundry list of "problems" with my car from the dealership. Steve and Greg took my car right in with the list in hand. They came back and told me what needed to be fixed and what didn't. I left with an appointment for next week. They guarantee their work and their parts. Their honesty and service is first class.
    -Carrie L.