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Call us for all your car needs! 978-957-5050

Review

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • World Pac
  • ALL-DATA
  • STS Turbo
  • Car Care Aware

Testimonials

  • I am a owner of a Buick that is 14 years old . This car has a great running engine, but the brakes and suspension not so good. I brought my car to several automotive centers, Sears being one of them. The money I paid at Sears for just front brakes was outrageous and to add insult to injury they let me drive out with two very bad tires. I had no knowledge they could blow out at anytime. Most of all when they addressed the biggest problem, I said to my husband maybe we should buy a new car. So through word of mouth my husband was told about Service Plus on Lakeview Ave in Dracut . A friend suggest I go there, because they are very good. When I brought my car to Service Plus, they where very professional. They gave me a free estimate and offered me a free car for the day while they repaired my car. Heck, they even fixed a problem from the work done previously at sears and saved me hundreds of $$$$. I am a big fan of Service Plus now. My car rides so good. I will go to them always in the future. I am grateful that I can count on Service Plus to be honest and do a professional and competent job. You can't say that about to many companies now a days. Bravo and well done.
    -Gloria H.

  • I have been a customer at Service Plus for over eight years. I have also recommended Service Plus to others over the years. "Service Plus" is the correct name for this automotive center because that is exactly how Steve and Greg and their other workers treat customers...they provide service plus! I have very little knowledge of car problems so I rely on their expertise and honesty and I have never been disappointed. They make the repairs that they say they will make and charge you what they say they will charge you. They complete the work when they say they will and are very helpful for emergency type problems. They are respectful of their customer's time and money and I would highly recommend them to anyone.
    -Pauline L. - Dracut, MA

  • Have used them many times over the years. They are all always friendly, professional and honest. I recommend Service Plus to all my friends!
    -Anonymous

  • Long-time customer! Always honest, friendly and reasonable. They know how to treat their customers and keep them happy. We recommend Service Plus to all of our friends.
    -Carrie Ladebauche

  • Took my truck there (really old and time for a new one) but they were incredibly nice and very professional and they fixed my truck the very next day. This is hands down the greatest shop in Massachusettes, As im writing this my truck is being looked at by them for another issue. To make a long story short these guys are fantastic and everybody should bring there vehicles there!!!!
    -Brandon L.

  • I've been going to Service Plus since I started driving, introduced to Steve and Greg by my father who swore by them sine they opened. I refuse to go to any other mechanic because you simply cant beat the kindness and honesty they offer.
    -Justin B.

  • Just left Service Plus with the peace of mind that my car is in good hands! I have been a long-time customer and have never been let down. Went there today with a laundry list of "problems" with my car from the dealership. Steve and Greg took my car right in with the list in hand. They came back and told me what needed to be fixed and what didn't. I left with an appointment for next week. They guarantee their work and their parts. Their honesty and service is first class.
    -Carrie L.